Terms of Service

By purchasing any service, digital product, or coaching program offered by Jacobs Fitness, Inc. ("Company," "we," or "us"), you ("Client" or "you") agree to be bound by the following Terms of Service. Please read these terms carefully. If you do not agree, do not purchase or use our services.

Jacobs Fitness provides coaching services including, but not limited to:

• Functional movement assessment
• Strength and mobility training
• Nutrition and habit coaching
• Education on breathing, posture, recovery, and performance

• In-person private sessions
• Online personalized training programs
• Zoom or phone consultations
• Messaging apps and client portal

• Medical advice, diagnostics, or treatment
• Physical therapy or rehabilitation
• Psychological therapy or counseling
• Meal plans created by a registered dietitian

All services are educational and consultative in nature.

Clients participating in 1:1 coaching are expected to:

• Submit check-ins weekly on the agreed-upon day by 11:59 PM EST
• Include completed check-in documents, food logs (e.g., MyFitnessPal), and any relevant training updates
• Share training videos weekly for feedback on form and performance
• Attend check-in calls when deemed appropriate by coach and scheduled at their convenience

Failure to complete check-ins may delay program updates, communication, and progress. Ongoing missed or incomplete check-ins may result in paused or terminated coaching at our discretion.

• WhatsApp (preferred), email, and SMS
• Coaching-related messages sent via social media will not be addressed

• Business hours: Monday - Thursday 8am - 8pm, Friday 8am - 6pm
• Training video feedback: within 48 business hours
• General messages and emails: within 24 business hours
• Lab work reviews: within 72 business hours

Coaches may reach out after a missed check-in; however, it is the client's responsibility to initiate regular communication.

Clients utilizing lab work and functional testing services (e.g., blood panels, hormone analysis, GI mapping) will receive review feedback within 72 business hours. Reviews may be provided as written notes, audio recordings, video recordings, or optional phone or Zoom calls if additional context is needed.

All results are reviewed from a coaching and educational perspective only. Jacobs Fitness does not diagnose or treat any medical conditions.

A 3-month minimum is required for all coaching programs.

• Services are billed automatically in 1-, 3-, or 6-month intervals as selected
• Billing occurs every 4 weeks on Monday

• Clients must submit written notice (email or text) at least 30 days prior to their next billing cycle
• Cancellations made after the billing date will apply to the following cycle

• One 30-day pause is permitted annually after the initial 3-month term
• Pauses must be requested and approved in writing
• Additional pauses are not guaranteed

Clients agree to:

• Submit weekly check-ins and required logs consistently
• Communicate about planned absences or schedule conflicts
• Follow programming to the best of their ability
• Ask questions if confused or experiencing difficulty

Failure to engage or submit required materials may result in lack of progress and reduced coach interaction.

• Sessions must be scheduled through the Jacobs Fitness app
• An active training package is required to book
• Sessions expire in 1 month (single), 3 months (10-pack), and 6 months (20-pack)
• Sessions canceled within 24 hours will be charged in full
• Sessions last 60-90 minutes depending on the program
• Default sessions are 1:1 - adding a second participant requires advance approval and incurs a 1.5x rate

• 1 week per quarter: slower communication (up to 48 hours), no lab or training video reviews
• 2 full weeks annually: no communication or feedback - 2 weeks will be added to the client's program term

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving (Thursday and Friday)
• Christmas Eve and Christmas Day

Check-in procedures will be adjusted around holidays. Updates will be communicated in advance.

By enrolling in any Jacobs Fitness service, the client affirms that they are medically cleared to participate in physical activity, understand and accept the inherent risks associated with exercise and health coaching, and release Jacobs Fitness and all affiliated parties from liability in the event of injury, illness, or loss.

Clients are responsible for notifying the coach of any injuries, health conditions, or contraindications before starting or continuing programming.

All content shared by Jacobs Fitness is proprietary and protected. Clients may not reproduce, distribute, or modify any program or material; record or resell any instructional content; or share login credentials or documents with non-clients.

All rights to course names, frameworks, systems, and videos are reserved.

We take your privacy seriously. All information shared during your coaching relationship is kept strictly confidential. Your data will never be sold or shared without written permission.

Progress photos, testimonials, or case studies may be shared anonymously on our platforms. If you do not wish for any client content to be shared, please inform your coach in writing.

Jacobs Fitness, Inc. provides services for general health education and fitness enhancement. We do not diagnose, cure, or treat medical or psychological conditions. No content or communication from Jacobs Fitness should be interpreted as a substitute for professional medical advice or care. Always consult with a licensed healthcare provider before beginning any new exercise or nutrition program.

We reserve the right to terminate services at any time due to:

• Repeated missed check-ins or lack of participation
• Non-payment or unresolved billing issues
• Abusive, disrespectful, or threatening behavior
• Breach of any terms outlined in this agreement

If terminated, the client is responsible for any unpaid balance.

By purchasing, enrolling, or submitting payment to Jacobs Fitness, Inc., you agree to these Terms of Service.